All items returned to us due to incorrect address or the postal service not making the delivery will be refunded. We can then place another order with your confirmation. If you wish to return your unused and unopened product due to a change of mind please write on the package “return to sender” using the same packaging. This is a product that comes into contact with skin, hair and possibly blood so returns can not be made if used. If your product is faulty please see the next section.
If you are experiencing issues with the product please contact firstname.lastname@example.org and we can do our best to help you. If you are struggling to use the product please remember this is a rewarding skill that needs to learnt, we have written a guide here. This illustrates using the product, how to load a blade and there is a video on beard trimming. Anything regarding Kickstarter, please get in touch with your backer number using the email email@example.com.
We can only issue refunds if the product is unused and unopened within 30 days of purchase. All other problems will be replaced (if suitable) within 1 year of purchase, Morrama and Studio Morrama will use discretion to help all users as much as possible.